Northstar doesn't open on Windows 10
Affected Platform
- Windows 10
- Version 1803 (OS build 17134.81) Released April 30th, 2018
Problem
- Opening Northstar flashes a pop-up but the Login window never appears. Windows 10 is silently blocking Northstar from opening, without providing any warning or error message.
- Unfortunately, this a bug with Windows 10 itself. After upgrading to Version 1803 or later users will need to make a change to their Windows settings in order to allow Northstar to start normally. There is currently no ETA on when Microsoft will release an update that fixes the issue.
Solutions
- Option 1: Manually disable the Windows 10's 'Smart Screen' feature that is blocking Northstar from opening.
- In the Start Menu, search for and open "Windows Defender Security Center"
- Click the "App and browser control" tile
- Set the "Check apps and files" setting to "Off"
- Option 2: Automatically disable the Windows 10's 'Smart Screen' feature that is blocking Northstar from opening.
- Download and run this file: Northstar_DisableSmartScreen.reg. Accept the warning prompt and it will make a Windows Registry change that toggles the exact same setting as Option 1.
- To undo this change, download and run this file: Northstar_UndoDisableSmartScreen.reg
Notes
- These Solutions are temporary workarounds that bypass an important Windows feature. After Microsoft release an official update to unblock apps like Northstar then please be sure to re-enable the SmartScreen option.
References